Responsible Gaming — Play Smart, Stay Safe

Gambling is a form of entertainment. At dkbet, we believe that playing casino games, betting on cricket, or spinning the slots should always remain enjoyable, social, and well within your personal budget. The moment gambling stops being fun and starts causing financial or emotional stress, it has crossed a line — and dkbet is here to help you step back before that happens.

dkbet has built a suite of responsible gaming tools directly into the player account dashboard. These tools are free to use, take effect immediately (or within 24 hours for increases), and are designed to give you genuine control over your gambling activity at all times. We also train our support team to recognise signs of problem gambling and to respond with sensitivity and care.

A deposit limit is a hard cap on how much money you can transfer into your dkbet account within a defined time window. You can set a daily limit (resets every 24 hours), a weekly limit (resets every 7 days), or a monthly limit (resets every 30 days). You may also set all three simultaneously — the most restrictive limit that applies at any moment will be enforced.

To set a deposit limit, go to your account settings and select "Responsible Gaming". Enter the limit amount in BDT and select the period. The limit takes effect immediately. If you wish to reduce your limit, the reduction is immediate. If you request an increase, a mandatory 24-hour cooling-off period applies before the higher limit is activated — this gives you time to reflect on whether the increase is in your best interest.

A time-out is a short-term voluntary break from gambling. During a time-out your dkbet account is temporarily locked for deposits and gameplay. Any bets already placed before the time-out was activated will be settled normally, and any withdrawals of real-money balances remain available. Time-out periods range from 24 hours to 6 weeks — you choose the duration that fits your needs.

If you believe that gambling is seriously harming your wellbeing, finances, or relationships, permanent self-exclusion may be the right step. Self-exclusion means permanently closing your dkbet account and blocking yourself from re-registering. Unlike a time-out, self-exclusion has no end date — it is intended as a long-term or permanent measure.

To self-exclude, email [email protected] with the subject line "Self-Exclusion Request". Include your registered mobile number in the email. Your account will be closed within 24 hours of dkbet receiving your request. Any real-money balance remaining in your account at the time of self-exclusion (excluding bonus funds subject to wagering requirements) will be refunded to your registered bKash or Nagad number.

Problem gambling can develop gradually and is often hard to recognise from the inside. The following signs may indicate that gambling is becoming a problem. If several of these apply to you, we encourage you to use dkbet's responsible gaming tools or to contact our support team immediately.

Responsible gambling starts with a clear mindset before you open the dkbet app. Before each session, decide on a fixed budget — an amount you are genuinely comfortable losing — and treat it as the cost of entertainment, not as an investment you expect to get back. Once that budget is spent, close the session. Do not top up "just this once".

Time is as important as money. Long sessions carry their own risks — fatigue reduces decision quality, and it becomes easier to rationalise chasing losses. Use dkbet's reality check alert feature to get a notification when you have been playing for a set period. In Bangladesh Standard Time (UTC+6), most problem-gambling sessions happen between midnight and 5am — if you find yourself playing in those hours regularly, that is a signal worth taking seriously.

Gambling is more enjoyable when it is one activity among many. Maintain your other interests — cricket, football, time with family, or exploring Dhaka and Chittagong. dkbet is a platform for entertainment, not a primary source of income. If you ever find yourself thinking of dkbet winnings as a financial plan, that is a clear signal to step back and reassess.

dkbet is strictly for players aged 21 and above. We verify the age of every player during registration and KYC verification. Players who cannot confirm they are 21 or older will not be permitted to deposit or play. If you suspect that a person under the age of 21 has access to a dkbet account, notify us immediately at [email protected] — we will investigate and close the account without delay.

If you share a device with younger family members, we strongly recommend using your device's built-in parental control settings to prevent access to the dkbet platform. Additionally, never store your dkbet login credentials where they can be found by minors. Log out of your account after each session when using a shared device.

dkbet operates automated monitoring systems that continuously analyse gameplay and transaction patterns across all accounts. Our system flags accounts that exhibit behaviour patterns consistent with problem gambling — including large, frequent deposits in quick succession, rapid depletion of deposited funds, unusual playing hours (such as extended sessions between midnight and dawn), and abrupt changes in betting volume or stake size.

When an account is flagged, a member of dkbet's responsible gaming team will review the account manually and may reach out to the player via their registered mobile number to check in. These outreach communications are not marketing contacts — they are genuine welfare checks from a team that cares about your wellbeing. You may also be offered additional responsible gaming tools proactively.

If gambling is negatively affecting your life, your finances, or your relationships, please do not wait. Reaching out for help is a sign of strength, not weakness. dkbet's responsible gaming support team is available seven days a week via email. There is no judgment — only practical, confidential help to get you back on track.