dkbet Privacy Policy — How We Handle Your Data
We take your privacy seriously. This policy explains exactly what data dkbet collects, why we collect it, and how it is protected.
Last updated: January 2026
1. Introduction
This Privacy Policy ("Policy") applies to dkbet, the online casino and sports betting platform accessible at dkbet.ws, operated for players in Bangladesh. This Policy describes how dkbet collects, uses, stores, shares, and protects your personal data when you register an account, make deposits or withdrawals, place bets, play casino games, or otherwise interact with the dkbet platform.
By using the dkbet platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described herein. If you do not consent to this Policy, you must not use dkbet. dkbet reserves the right to update this Policy; material changes will be communicated to you via your registered mobile number or via a platform notice before taking effect.
Your Privacy at a Glance
2. Data We Collect
dkbet collects personal data from you directly when you register, deposit, or interact with our platform, and indirectly through automated means such as cookies and server logs. The categories of personal data we collect include the following.
- Identity data: your full name and date of birth as provided during registration or KYC verification. This information is used to verify your identity, confirm your age (21+), and comply with anti-money laundering obligations.
- Contact data: your Bangladesh mobile number and, if provided, your email address. These are used for account notifications, OTP delivery, payment matching, and support communications. dkbet will not use your contact details for unsolicited third-party marketing.
- Financial data: transaction records including deposit amounts, withdrawal amounts, payment method reference numbers (bKash, Nagad, Rocket, or bank transaction IDs), and account balance history. Full payment credentials (PIN, full card numbers) are never stored by dkbet.
- Technical data: your device type (Android / iOS / desktop browser), operating system version, browser type, IP address, and session timestamps. This data is used for security monitoring, fraud detection, and platform performance optimisation.
- Gameplay data: your betting history, game session data, win and loss records, and responsible gaming tool usage (deposit limits set, cool-off periods taken). This data is used to operate the platform, identify problem gambling patterns, and fulfil regulatory and anti-money laundering obligations.
3. How We Use Your Data
dkbet uses your personal data only for the following clearly defined purposes. We do not use your data for any purpose that is incompatible with the purpose for which it was collected without first obtaining your explicit consent.
- Account creation and management: to register your account, verify your identity, maintain your account balance, and process login requests.
- Payment processing: to process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported Bangladesh payment methods, and to reconcile transaction records.
- Platform operation: to operate the casino and sportsbook, display your balance, settle bets correctly, apply bonuses, and record gameplay activity for dispute resolution purposes.
- Customer support: to respond to your support requests, investigate complaints, and communicate with you about your account or transactions. Support communications are logged for quality assurance.
- Legal compliance: to comply with applicable anti-money laundering (AML) regulations, Know Your Customer (KYC) requirements, and any other legal or regulatory obligations applicable to dkbet's operations.
- Responsible gaming: to monitor gameplay patterns for signs of problem gambling, to apply account-level responsible gaming tools (deposit limits, self-exclusion), and to contact players proactively where our monitoring systems identify potential harm.
4. Legal Basis for Processing
dkbet processes your personal data on the following legal bases. We identify the applicable legal basis for each processing activity in our internal data processing records.
- Contractual necessity: most core processing (account management, payment processing, bet settlement) is necessary for the performance of the contract between you and dkbet — i.e., to provide you with the services you signed up for.
- Legal obligation: identity verification, transaction record-keeping, and AML/KYC compliance processing are required by applicable law and regulatory frameworks. dkbet cannot waive these obligations even if requested to do so.
- Legitimate interests: fraud detection, security monitoring, responsible gaming monitoring, and platform performance analytics are processed on the basis of dkbet's legitimate interests, balanced against your rights and freedoms.
- Consent: where we seek to use your data for optional communications (such as promotional SMS about bonuses or seasonal offers), we will seek your explicit opt-in consent at registration or via your account settings. You may withdraw this consent at any time.
5. Data Sharing with Third Parties
dkbet does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. We share personal data with third parties only in the limited circumstances described below.
Where personal data is shared with third parties, dkbet requires those parties to maintain appropriate data protection standards and to use the data only for the purpose for which it was shared. We do not authorise third parties to use your data for their own independent purposes.
- Payment service providers: bKash, Nagad, Rocket, Upay, and banking partners receive the minimum transaction data necessary to process your deposits and withdrawals. These providers are subject to their own privacy policies and regulatory obligations in Bangladesh.
- Game software providers: Pragmatic Play, Evolution Gaming, Ezugi, Spribe, NetEnt, Microgaming, and other certified game providers receive session-level data necessary to operate their games. They do not receive your identity or payment data.
- Regulatory and law enforcement bodies: dkbet may be required to disclose personal data to competent authorities pursuant to a valid legal order, court order, or applicable legal obligation. In such cases dkbet will disclose only the data specifically required and will, where legally permissible, notify you of the disclosure.
- Fraud prevention and AML service providers: dkbet may share transaction data with fraud detection and AML compliance service providers. These providers act as data processors on dkbet's behalf and are contractually prohibited from using the data for any other purpose.
6. Payment Data and Financial Privacy
dkbet does not store complete payment credentials. When you deposit via bKash, Nagad, or Rocket, the transaction is processed through the respective payment provider's own secure infrastructure. dkbet receives a transaction confirmation reference number but does not receive or store your mobile banking PIN, full wallet number, or banking password.
Transaction history is retained in your dkbet account for as long as your account is open and for a regulatory retention period after account closure (see Section 7 — Data Retention). You may request a copy of your transaction history at any time by contacting [email protected].
7. Cookies and Tracking Technologies
dkbet uses cookies and similar tracking technologies on the dkbet.ws platform. Cookies are small text files stored on your device by your browser when you visit the platform. We use the following categories of cookies.
- Essential cookies: required for the platform to function. These include session authentication cookies (to keep you logged in), CSRF protection tokens, and load-balancing cookies. These cookies cannot be disabled without preventing you from using dkbet.
- Analytics cookies: used to understand how players use the platform, which games are most popular, and where technical issues occur. Analytics data is aggregated and anonymised; it is not used to identify individual players for targeted advertising.
- Game provider cookies: game software providers (e.g. Evolution Gaming, Pragmatic Play) may set their own functional cookies within their game iframe to maintain game session state. These cookies are set by the third-party provider, not by dkbet directly, and are governed by the provider's own cookie policy.
8. Data Retention
dkbet retains your personal data for as long as your account is active and for a period after account closure as required by applicable law and regulatory obligations. Transaction records, KYC documentation, and gameplay records may be retained for a minimum of five (5) years following account closure to comply with anti-money laundering regulations. After the mandatory retention period expires, personal data is securely deleted or anonymised.
Personal data that is no longer required and is not subject to a mandatory retention obligation will be deleted or anonymised on a rolling basis. If you close your dkbet account, we will initiate the deletion or anonymisation process for non-mandatory data within 12 months of account closure. You may contact [email protected] to request confirmation of what data is held about you after account closure.
9. Your Data Rights
You have the following rights in relation to the personal data that dkbet holds about you. To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request". We will respond within a reasonable timeframe and, in any event, within 30 days of receiving your request.
- Right of access: you have the right to request a copy of the personal data that dkbet holds about you. We will provide this in a clear, readable format within 30 days of your request.
- Right of rectification: if personal data that dkbet holds about you is inaccurate or incomplete, you have the right to request that it be corrected. Some corrections (e.g. name changes) may require documentary evidence.
- Right of erasure: you may request deletion of personal data that dkbet holds about you where it is no longer necessary for the purpose it was collected, where you withdraw consent (where consent was the legal basis), or where it has been unlawfully processed. This right is subject to mandatory retention obligations described in Section 8.
- Right to restriction of processing: in certain circumstances (e.g. where you contest the accuracy of data or where processing is unlawful but you prefer restriction to deletion), you may request that dkbet restrict its processing of your personal data.
- Right to withdraw consent: where dkbet processes your data based on your consent (e.g. for promotional SMS communications), you may withdraw that consent at any time via your account settings or by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of processing that occurred before the withdrawal.
10. Data Security
dkbet implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include SSL/TLS encryption for all data transmissions between your device and dkbet servers, encrypted storage of sensitive account data, role-based access controls limiting which dkbet personnel can access personal data, and regular security assessments.
No data transmission over the internet or mobile network can be guaranteed to be 100% secure. While dkbet takes all reasonable precautions to protect your data, we cannot guarantee the absolute security of data transmitted to or from dkbet. In the event of a data breach that is likely to result in a risk to your rights and freedoms, dkbet will notify affected players without undue delay via their registered mobile number.
11. Children and Minors
dkbet is strictly for players aged 21 and above. dkbet does not knowingly collect, store, or process personal data relating to persons under the age of 21. If we become aware that personal data belonging to a person under 21 has been collected, we will immediately delete that data and close the associated account. If you believe a minor has registered on dkbet, please notify us immediately at [email protected].
12. Third-Party Links and Integrations
The dkbet platform integrates third-party game software from certified providers. While dkbet exercises care in selecting reputable partners, dkbet is not responsible for the privacy practices of third-party game providers or payment processors. Each third-party provider operates under its own privacy policy. We recommend reviewing the privacy policies of any third-party services you interact with through dkbet.
13. Changes to This Privacy Policy
dkbet reserves the right to update this Privacy Policy at any time. When material changes are made, we will notify active players via their registered mobile number or via a notice displayed on the platform at least 7 days before the changes take effect. The "Last updated" date at the top of this Policy reflects the date of the most recent revision. Your continued use of dkbet following any update to this Policy constitutes your acceptance of the revised Policy.
Contact Us
For any questions, concerns, or requests relating to this Privacy Policy or the personal data dkbet holds about you, please contact our data support team at: [email protected]
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